apartment therapy changing the world, one room at a time

Given the recent efforts by Wal-Mart to improve environmental awareness of consumers, maybe it comes out sounding just fine.

I have had problems with ordering from Green Home in the past. My order took over a month to arrive and it was missing an item. I emailed back and forth for a number of weeks trying to receive that last item. The customer service rep was downright rude until I finally proved it to them that I had in fact ordered the item and had been charged for it. I finally just asked for a refund. I have ordered from a lot of different businesses and that level of rudeness has only been something I have encountered at larger corporate-y places. I will never order from them again.

My mom does phone customer support, so I am always nice to customer support people. Also, I work in IT, so I'm used to people complaining to me without giving me the relevant details. I sent kindly worded emails and provided detail regarding order date, item ordered, etc. There was no cause for the rudeness.

I presume they aren't like that with everyone or they wouldn't still be in business. I just wanted to offer my cautionary tale.